Genie launches all-in-one e-commerce solutions platform for Indonesian SMEs

JAKARTA (IndoTelko) - Southeast Asia’s e-commerce solutions platform, Genie, has officially launched in Indonesia, providing merchants with an all-in-one sales management platform to boost sales and grow their business, online and offline. Its suite of services include stock inventory management and fulfillment, integration with major e-commerce marketplaces, business analytics and customer relationship management.

Since its soft launch in January 2020, Genie’s omni-channel sales management platform already supports 30,000 merchants in Indonesia and processed over 36 million e-commerce orders in less than a year. It has integrated with all major e-commerce platforms in in Indonesia, including Tokopedia, Bukalapak, Lazada, JD.ID and Shopee. 59 million SKUs are currently available on Genie’s platform and the digitalisation boom due to the Covid19 pandemic saw Genie process over USD320 million in total gross merchandise value.

Online businesses have grown hand in hand with the rising number of internet users across Indonesia. According to Bank Rakyat Indonesia, micro, small and medium enterprises (MSMEs) account for 60.3 percent of the entire Indonesian economy. Furthermore, 65.8 percent of the country’s total population of over 260 million are active internet users.

George Souisa, COO of Gramedia, one of Indonesia’s largest online book sellers, said: “Genie is the new player in town and compared with other platforms that have been around for a longer time, we found that what really stood out for us was Genie’s superior service levels. We were able to get a complete solution that met with our expectations. Genie is the official online platform to Gramedia and we see this as a strategic long term partnership that can deliver consistent and incremental growth for both of our organisations.”

Evelyin Wu, General Manager of Genie, said: “2020 was an incredible year of growth for Genie and we are now proud to officially launch in Indonesia. We are humbled by the support and partnership of our 30,000 SME partners so far but my team and I know we can do more. More than ever, SMEs in Indonesia need our support to go digital and help them with an efficient, easy and service-oriented platform to help them manage and grow their business. Our focus this year will be to both deepen our product offerings as well as to broaden our footprint into new markets, enabling our merchant partners to do cross-border commerce and broaden their customer base.”(es)