SINGAPORE (IndoTelko) - AsiaCollect, an end-to-end Credit Management Services (CMS) provider active across Emerging Asia, has released SmartAgent, its flagship Software-as-a-Service (SaaS) solution, as a standalone product for collection agencies, banks and non-bank financial institutions in its core markets of India, Indonesia and Vietnam.
Previously bundled for clients as part of the company's CMS outsourcing and advisory services, SmartAgent will now be offered as a standalone SaaS to help clients maximise their collection efficiency through smarter profiling and targeting of borrowers with unsecured debt ranging from personal loans and credit card debt to consumer or motorcycle loans.
SmartAgent is set to upend what was once a traditional, highly manual debt collection industry by introducing to the industry some of the most advanced innovations such as AI and machine learning capabilities in addition to existing technologies that include interactive voice machine recordings (IVMR), predictive auto-dialing systems, SMSs, emails, and communication via social media.
Through AI and machine learning capabilities, SmartAgent analyses the behavioural and emotional psychology of borrowers, thereby enabling call center operators to more effectively communicate with different personality types. The aim is to increase not only the likelihood of reaching the borrower, but also the recovery rates for each targeted individual.
AsiaCollect founder and CEO Tomasz Borowski, said, "The FinTech industry in Emerging Asian markets is replete with some of the most groundbreaking innovations, where banks and digital lenders are continually reinventing faster, more convenient ways for people to obtain access to financing. Innovation in the region's debt collection sector is less common and still quite basic. We believe we can help change this through SmartAgent whereby lenders have access to highly-automated, predictive tools that enable them to recover debt more efficiently."
SmartAgent is designed according to a lender's loan book size and targeted borrower profiles. Small-scale digital lenders and collection agencies can start with the Basic or Lite version, while full-fledged collection operations, such as those of banks and non-bank financial institutions, with larger and more diverse borrower profiles will benefit from Optimise, Augment or Intel.(es)